Getting Started > Growing

Getting Started - Growing

You have survived the start up phase and now it is time to grow your business beyond its current status. Tweak, streamline and turbo-charge the performance of your business, taking it to the next level.
 Getting Started

From small business
to big business!

Turning your business into an enterprise

Growing your business - Introduction

Unless a business is continually growing, it is stagnating. Today your market may look very secure, but things can change very quickly and before you realise it, those loyal customers are buying from somebody else. You must therefore not hope for growth, but plan for growth...

Write a business growth plan

An entrepreneur may now be poised to grow a business to make optimal use of its current infrastructure and resources. Careful planning is required: what is a business’s supply versus its customer demand; is the business competing effectively in the industry?

Manage the finances of your business - Online Financial Projection Model

Poor financial management is one of the main reasons why businesses fail. Therefore this is not something that you should delegate to your banker, consultant or accountant.

Use our Financial Projection Model to create and manage professional financial projections in just 10 easy steps.

How did others accomplish it - Postnet

Postnet was started in 1994, by Ian Lourens and a friend (now the owner of the News Cafe chain) who started the business together as equal shareholders. The first shop was situated in Benrose Gardens. At that time the Post Office was perceived as inefficient...

How did others accomplish it - M-Web

Making the Internet easy, accessible and a valuable part of everyday life is the purpose that has driven the M-Web Holdings group of companies since its launch in October 1997 M-Web is South Africa's leading online service provider and was the first to list...

Calculating the break-even point in your business

In this section we will review some of the factors that must be considered before starting a small business and applying the principles to calculate the “Break-Even Point”. To do this, let us take a practical example...

Revising your business plan - Online Business Plan Creator

Use our Plan Creator tool to easily create a well thought out bankable business plan.

Revising your marketing plan - Online Marketing Plan Creator

Use our Plan Creator tool to easily create a well thought out and effective marketing plan.

Managing the business staff

The people of any organisation are a source of competitive advantage. However, for this to be realised, the organisation requires HRM capability...


Dealing effectively with labour relation issues

If we tried to give a proper definition of Labour Relations (LR) we would say that it has to do with the relationship between an employer and his employees that is influenced by rules, guidelines, procedures and laws. The field of LR covers many topics, detailed in this section.


Improving staff performance - Introduction

The management of employee performance is critical to any business success and influences the bottom-line (profit) of many businesses directly.

Evaluate staff performance and plan for improvement

Performance evaluation or appraisal can be defined as a formal and systematic process to evaluate the past performance of an employee by means of observation, measurement and recording of...


How to deal with staff grievances

It is important to promote a climate of open communication with employees in your business.  The small and medium business owner should encourage workers to express their grievances so that the cause of these grievances can be identified, investigated and managed...

How to effectively deal with staff discipline issues

Discipline within a business is really about managing employees in such a way that they are satisfied and able to maintain acceptable levels of performance and behaviour.  Discipline needs to be viewed as a corrective rather than a punitive measure...

How to deal with staff misconduct

It is sound labour practise to apply a four-step progressive discipline process, detailed in this section.

How to deal with the suspension of staff members

If an employee fails to respond to a final warning about unsatisfactory work performance or violating a work rule, the employee might be suspended pending an investigation or hearing with or without pay for a specific period of time...

Writing a disciplinary policy

Discipline needs to be viewed as a corrective rather than a punitive measure. This concept of corrective or progressive discipline has as its purpose a means for employees to learn and understand what standards are required of them...

Writing an internal grievance policy

It is important when designing a grievances policy to promote a climate of open communication with employees, to listen to employee grievances and to respond effectively as a...


Comply with all legal requirements in marketing

The fundamental objectives of most businesses are survival, profitability and growth. Marketing contributes directly to the achievement of these objectives. The following activities, which are vital to businesses in assessing the wants...

Manage the challenges in your business

The management challenge in small and medium size businesses is to maintain control over the operational processes (delivering a product or service to a client) and build the future of the business, while at the same time leading...

BBBEE- Introduction

Broad-based black economic empowerment refers to the economic empowerment of all black people including women, youth, people with disabilities, and people living in rural areas through diverse but integrated...

How to do BBBEE partnering

Owning and managing a sustainable business has taken on a whole new dimension in the global market place. Businesses are now not only accountable to their shareholders but have to consider the impact on the environment and on the communities...

How to maintain good customer relations

Customers are required for survival of a business. The marketing challenge is finding and keeping customers. Finding customers can be the result of advertising or location in the event of walk-in customers.

Distributing and marketing your business

Marketing consists of management tasks and decisions directed at successfully meeting opportunities and threats in a dynamic environment.

How to do market research - Measure the customers expectations

In order to understand the customer and his/her needs, a process to capture and analyse this information should be initiated.

Promotion and communicating with your target market

Kotler (2000:564-565) identifies five tools, to use within a promotion. Each of these tools has its unique advantages and characteristics.

Marketing your business

For many small and medium business marketing is sometimes not achievable because of the price tag for radio and TV advertisements.  However marketing in most cases starts at the business floor level and includes the interaction between sales people and customers...

How to advertise your business

Small and medium-sized enterprises that cannot afford the specialised services of advertising practitioners are responsible for the creation of the advertising message as well as the allocation of available funds between the different media...

How to drive sales within your business

Use the templates in this section to help drive sales from within your business.

Measure the success of your marketing campaign

The following checklist will assist you to evaluate the success of your marketing campaign against a set criteria...

How to run projects within your business

Most projects share common activities, including breaking the project into easily manageable tasks, scheduling the tasks, communicating with the team...


Write a business expansion plan

There comes a time when it is ripe for the business to expand. However, it requires careful planning in order to maintain the good shape that the business is in. An extension plan will outline how you intend to expand the current infrastructure...

Write a strategic plan for your business

You may have heard it said, “If you fail to plan, you plan to fail.” That is very true. Don’t underestimate the importance of ongoing planning...


Management systems and quality standards

These interventions are required by businesses that are at a growth stage and need expansion into the export market and/or to sell their products/services to others that have to comply with international quality standards required...

Develop a productivity improvement plan

Work or productivity can always be improved. There are ways to improve queues, find out how customers can be serviced better, save time and save money. It means that processes...


How to export your business

Successful exporting (or importing) boils down to being methodical. Thriving global businesses, from the smallest start-up to the largest multinational, have the following in common:...

Export marketing investment

The EMIA scheme is to partially compensate exporters for costs incurred in respect of activities aimed at developing export markets for South African products and services and to recruit new foreign direct investment...

Exporting Tools

The global market is very competitive. There are many similarities with domestic trade. However, due to differences in legal, social and cultural norms and rules, these similarities are made far more complex...

How to franchise your business

An important goal for entrepreneurs running established business ventures is growth, ideally supported by increased demand for the services offered...

How others did it - Nice Play Toy Company

During the past four years, symptoms have started to plague Niceplay Toy Company that have been worrying Dr Fourie, the company's founder and chairman. Employee absenteeism is high, timekeeping is poor, there are many grievances and a clear trend...

How others did it - Unilever SA

Unilever recognised unions, which represented most of its workforce, in common with its worldwide practice, well before the Wiehahn Commission. It has always believed in developing its workforce and pays shop-floor workers some of the best packages available...

How to do a business valuation

Business owners are usually highly motivated to pay the least amount of tax and the lengths that they will go to ranges from legitimate to illegitimate. However when they decide to sell the business they waste no time in letting the prospective buyer...

Conduct a feasibility study

Very often one has to make assumptions about the future prospects of the business. But there are no resources or time to waste on an idea that might not be feasible. This intervention will give a clear evaluation...

Product testing and development

Are any of the following affecting your performance or on the drawing board? In conjunction with you, your people or independently, we are ready to investigate, guide and assist you.


Implement IT hardware and software

To become computerised is to keep up with business generally. To become competitive, more accurate and more productive, computerised systems is the way to go. However, systems are expensive and confusing, which will be the best...

Production planning and factory-layout

There are several stages in the production or manufacture of a product/service. In order to make it a smooth, efficient and safe process, a plan needs to be put in place that describes the processes and takes into account how the stock...

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