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Change Management
Choong Chee Wah - ESA Service Provider

I review and analyze the old processes of the Syriah Court of Malaysia. I pointed out weaknesses and short falls of old processes and recommend new processes to enable more efficient work flow. This created awareness to users on the change processes and provided new process run through and fine tune accordingly.

Impact and Results:

1. Reduced old processes from 120 plus processes to 35 processes.
2. Improved efficiency of customer services in all locations throughout the country.
3. Maximized staff resources for more job satisfaction and reward.
4. Reduced all the manual processes by 5 folds.
5. An increased visibility and communications of the Syriah Court cases among Muslim Judges from various State offices.

Success Stories List

Awards Received
Banking Aplication Migration
Enterprise Switching Network
In-House IT Consulting
Central Directory Services
Startup three new companies
Transforming Quality of Laundry Services
Increase Production Rate
Change Management
Managing Technology Life-Cycle
HR Achievements - NIKE
HR Achievements - Eli Lilly
HR Achievements - DHL
HR Achievements - LUCENT